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Answers to the questions people actually ask, and the routes that reach a human.
Include your wallet address and any receipt, listing or deployment IDs. Billing corrections must be raised within 30 days. We answer in the order messages arrive.
Open an issue for reproducible bugs. Never post wallet keys, session cookies or other people's data in a public issue — security reports go to the email above.
Live service status — built from real alert and metrics signals, with no invented uptime number — is at capix.network/status. The machine-readable release check is /api/v1/health.
One USDC balance powers everything: generations, autopilot channels, marketplace buys and compute all spend from it. Top up with a SOL or USDC deposit from your connected wallet. Subscription plans (Pro, Creator) draw the plan price from that balance each month and grant the same amount back as spendable credits, which roll over while the plan is active.
No. Paid actions place a hold on your balance and capture it only on successful delivery. If generation, provisioning or delivery fails, the unused hold is released automatically — usually immediately, always once the hold expires. If you ever see a duplicate charge or a charge for work that was not delivered, email support within 30 days with your wallet address and the receipt ID and we will correct the ledger.
Watermarks mark free output. Any account with at least one settled deposit generates watermark-free artifacts by default, as do Pro and Creator plans. Guest-lane and Free-tier output always carries the mark, and removing or obscuring it is against the Terms.
Autopilot channels pause automatically when your balance cannot cover the next run — nothing runs on credit and nothing is given away free. Top up, then resume the channel from the Autopilot page. Channels never spend more than the balance you actually have.
Buyers pay from their balance; the price is held and captured only when the artifact is delivered, so a failed delivery releases your funds. Sellers are credited the sale price minus the platform fee — 5% (you keep 95%), plus a 3% surcharge when CapIX hosts the artifact (you keep 92%) — directly to their CapIX balance once delivery completes.
Yes. NFT listings settle atomically on Solana: the seller escrows the NFT with the market escrow, and buyer payment, the platform fee and the NFT transfer execute in a single transaction — every leg succeeds or none does. Payment assets are SOL and mainnet USDC. On-chain transfers are public and irreversible, so double-check listing details before confirming.
The guest lane offers one free watermarked generation per IP address per day (three total) — no account needed. A connected wallet on the Free tier keeps access to watermarked output, community drops and bounties, and you can top up at any time to pay per use.
Plans renew monthly by drawing the price from your balance; if the balance is short, the plan simply lapses to Free — you are never charged money you did not deposit. Cancel any time from Settings (or the billing API); the plan stays active until the end of the paid period. Card subscriptions are not live on this deployment yet.
The app runs in a modern browser at chat.capix.network, with the marketing site and docs at capix.network — no install required. You need a Solana wallet (such as Phantom or any wallet-adapter-compatible wallet) to hold your account and balance.
Report abusive content or marketplace listings to support with the artifact or listing URL. For security vulnerabilities, do not open a public issue — email support with "Security" in the subject and follow the Vulnerability Disclosure Policy in the legal centre.
Legal documents: Terms of Service · Privacy Notice · full legal centre